Inside Sales (Sales Assistant)

◆Position Summary

Maruwa America Corp. is seeking a bilingual Inside Sales (Sales Assistant) to support our sales team. This role is responsible for processing purchase orders (POs), managing shipment coordination, and handling customer communication. While customers are 100% based in the U.S. (English communication), frequent interaction with our Japan headquarters and factories (mainly via email in Japanese) is also required. The ideal candidate is detail-oriented, organized, and comfortable working in both English and Japanese.

◆Key responsibilities:

・Process and manage purchase orders (POs) received by the sales team.
・Coordinate shipment processing and related documentation.
・Communicate with customers regarding PO and shipment status, accounts receivable, and related matters (primarily in English).
・Communicate with Japanese headquarters and factories regarding orders, shipments, and other operational issues (primarily in Japanese, via email).
・Use OMS (Order Management System) for processing and tracking.
・Handle transactions and data input through customer portals as needed.
・Support sales reporting and data management using Excel, Word, and other Microsoft Office tools.
・Assist with Salesforce operations (experience preferred).
・Provide administrative support for various ad-hoc tasks as required.

◆Required Qualifications:

・Language Skills: Business-level proficiency in both English and Japanese (reading, writing, and email correspondence required).
・Technical Skills: Proficiency in Microsoft Excel and Word (mandatory).
・Experience with OMS or similar order management systems preferred.
・Salesforce experience a plus.
・Strong organizational skills, attention to detail, and ability to manage multiple tasks.
・Excellent written and verbal communication skills.
・Prior experience in inside sales, customer support, or sales assistant roles preferred.

◆Employer Information:

Company name: Maruwa America Corporation
Form of employment: Full-Time, Santa Ana office

◆Work Hours & Schedule:

・Standard workday: 7.5 hours per day.
・Flexible start time: between 7:30 AM and 9:30 AM in 30-minute increments.
・Hybrid schedule: 2–3 days per week in office, remaining days remote.

◆Compensation & Benefits

・Starting wage: $22+/hour.
・Probation period: None.
・Paid Time Off (PTO): 10 days in the first year.
・Benefits: Medical, Dental, Vision insurance effective from the first day of the month following hire date.
・401(k): Eligibility begins after 6 months of employment.